FAQ's Away!
Website FAQs
What platform do you design on?
We primarily design in Wix for its flexibility, security, and built-in SEO tools, but we also work with WordPress, Go High Level, and other CMS platforms. Wix gives us everything needed to create secure, responsive, and easy-to-manage websites, but we’re not limited to just one platform.
Do you provide hosting?
Yes, for Wix websites, hosting is included with your plan.
For WordPress or other platforms, we’ll help you choose a reliable hosting provider or can manage hosting for you. Either way, we handle the setup and coordination to ensure your launch is smooth and stress-free.
Do you write the copy for websites?
Yes, we can help you with that! Every great website starts with clear, strategic messaging. We offer copywriting support to help your content connect with your audience and reflect your brand’s voice. Whether you need help refining existing text or creating new copy from scratch, we’ll make sure your message sounds professional, engaging, and conversion-focused.
How long does a typical project take?
Every project is unique. Most websites are completed in 2–4 weeks, depending on complexity and how quickly content and feedback are provided. Larger branding or custom-coded projects may take longer, but we always set clear timelines at kickoff.
What if I need help after my website is live? We’ve got you covered. Our clients enjoy continued support for updates, guidance, and troubleshooting when needed. Wix hosting includes built-in uptime protection, and we also monitor WordPress and Go High Level sites for performance and security.
Do you offer ongoing website updates or management?
Yes! We offer ongoing website management, SEO support, and content updates through monthly or on-demand plans. You can stay hands-off while we keep your website performing, secure, and up to date.
What does it cost for a website?
Our website projects typically start around $1,200 (hosted included) for basic designs and range upward depending on the scope, features, and level of customization needed. Every project is unique, some clients need a simple one-page site, while others require full eCommerce, branding, or integration work.
We’ll discuss your goals first, then provide a clear, customized quote so you know exactly what to expect before we begin. You can always request a quote.
Do you offer payment plans?
Yes, we do! We understand that investing in your brand or website is a big step, so we offer flexible payment options to make it easier. You can choose from milestone-based payment plans or Buy Now, Pay Later options through approved providers. This allows you to start your project now and spread payments out over time, so your website can start working for you while you manage your budget comfortably.
Branding & Graphic Design FAQs
What’s included in a branding package?
View our branding services here.
Do you design promotional items?
Yes! We can design promotional materials such as business cards, flyers, postcards, T-shirts, banners, and packaging. We’ll also help coordinate printing or provide ready-to-print files so you can order easily.
Do you offer social media graphics or templates?
Absolutely. We create branded templates and post designs that match your visual identity, so your social-media presence stays cohesive across all platforms.
Social Media Management FAQs
What’s included in social media management?
View our social media services here.
Can you manage my social media if you didn’t design my website?
Yes, our social-media management works independently from web design.
We’ll align your content with your existing brand style and messaging, even if your site was built elsewhere.
Hosting, Maintenance & Technical FAQs
Do I own my website after it’s built?
Absolutely. Once your project is complete and final payment is made, you fully own your website, content, and domain. We’ll also give you access to your platform and training on how to manage it.
Can you manage updates and maintenance for me?
Yes! We offer optional maintenance plans that include software updates, content edits, backups, and performance monitoring, so your site stays secure, optimized, and up-to-date. Request a quote here.
Can you connect my domain and business email?
Yes, we’ll take care of connecting your domain and setting up your branded email (for example, info@yourbusiness.com).
What about SSL and site security?
All websites we create include SSL certificates and standard security protections. Wix and WordPress both offer encrypted connections to keep your visitors’ data safe.
Promo Items & Graphic Design FAQs
What kinds of promotional items do you offer?
We design and source a wide range of branded products, including business cards, banners, T-shirts, mugs, pens, flyers, and more. Whether you need event materials or ongoing brand merchandise, we’ll help you find the right fit for your audience and budget. View items here
Do you handle the printing and delivery?
Yes! We partner with trusted vendors to manage printing and delivery. You’ll receive high-quality products shipped directly to you, all we need is your approval on the final design.
Can you match my current brand colors and logo?
Absolutely. All promo and print designs are created to match your existing brand identity, ensuring a consistent look across your website, social media, and physical materials.
What graphic design services do you provide?
We offer logo design, social-media graphics, flyers, business cards, brochures, digital ads, and full brand kits. Each design is customized to align with your message and audience. View our branding services here.
How long does the design process take?
Most designs are completed within 3–5 business days, depending on the complexity of the project and number of revisions. We also offer rush options for tight deadlines.
Can you design graphics for my social-media posts or ad campaigns?
Yes! We create scroll-stopping visuals for platforms like Instagram, Facebook, LinkedIn, and YouTube, perfectly sized and formatted for each channel.
Do you provide editable files?
Yes. Once your project is complete, you’ll receive print-ready and web-optimized files, plus editable versions if you’d like to make future updates yourself.
Can I bundle promo and web services together?
Definitely. Many clients choose to bundle web design, branding, and promo materials for a cohesive launch package. We’ll help you design everything you need to look professional online and offline.